30-Day Money-Back Guarantee & Return Policy

Investing in a home is a big deal. We want you to feel completely confident. If your standard model container home does not meet your expectations, you can return it within 30 days of delivery.

Return Criteria & Process

.Eligible Models: Applies strictly to our standard floor plans and pre-designed models. Custom builds are excluded from returns but fully covered under warranty.

.Allowed Usage: You are fully encouraged to hook up and test the plumbing, power, and fixtures.

.Original Condition: The home must be free of permanent structural modifications, tenant-caused damage, or cosmetic remodeling.

.Site Accessibility: The return pickup site must remain fully accessible by a standard semi-truck and trailer, matching our original doorstep delivery requirements.

Fees & Logistics Deductions

.Restocking Fee: All approved returns are subject to a 15% restocking fee, which will be deducted from your final refund amount.

.Return Freight: Exotic Container Homes covers the upfront logistics, heavy machinery coordination, and freight costs to transport the unit back to our nearest regional distribution hub.

How to Start a Return

1. Contact Support: Reach out to support at [Email/Phone] within 30 days of delivery.
2. ⁠Photo Verification: Provide your order number and photo verification of the interior and exterior condition.
3. ⁠Logistics Coordination: Once approved (within 5 business days), our team will coordinate the heavy haul truck pickup timeline with you.
4. ⁠Refund will be initiated within 5 days of confirmation as well and before return