30-Day Money-Back Guarantee & Return Policy

Investing in a home is a big deal. We want you to feel completely confident. If your standard model container home does not meet your expectations, you can return it within 30 days of delivery.

Return Criteria & Process

Eligible Models: Applies strictly to our standard floor plans and pre-designed models (Custom builds are excluded from returns but fully covered under warranty).

Allowed Usage: You are fully encouraged to hook up and test the plumbing, power, and fixtures.

Original Condition: To qualify for a 100% refund, the home must be free of permanent structural modifications, tenant-caused damage, or cosmetic remodeling.

Zero Hidden Fees: There are no restocking fees, and Exotic Container Homes covers 100% of the return freight and heavy machinery pickup costs.


How to Start a Return


Contact support at [Email/Phone] within 30 days of delivery.

Provide your order number and photo verification of the interior and exterior.

Once approved (within 5 business days), we will coordinate the heavy haul pickup timeline with you.